Work Experience 💼
City and County of Denver
Network Engineer, July 2023 - Present
Akerman, LLP
Regional IT Technician, March 2021 – July 2023
- Provide remote and in-person support to ten offices across three zones: covering the full lifecycle of computer, network and video conferencing equipment in those offices.
- Utilized as a point of contact for firm leadership and high touch users requiring white glove IT service.
User Support Technician, December 2019 – March 2021
- Provided remote help desk support related to firm software, equipment, and systems.
- Expanded internal knowledge bases, support articles and new member training material.
Seminole State College of Florida
Computer Support Specialist, September 2018 – December 2019
- Provided remote and on-site desktop support related to college equipment and systems.
- Spearheaded in-bound help desk call flow project: increasing user self-resolution and reducing call volumes.
Whole Foods Market
Front End Supervisor and Team Trainer, October 2016 – September 2018
- Oversaw the front-end team’s day-to-day operations and conduct store & new team member training.
- Responsible for a regional project, impacting 27 stores in Florida, to overhaul PLU code lookup books to a decrease in average checkout times and improve team member product awareness.
Education and Certifications 🎒
I graduated Magna Cum Laude from Seminole State College of Florida in 2021 with a Bachelor of Science in Information Systems Technology.
I currently hold the following certifications:
Outside of tech… 🏔️
I love camping & hiking through the rockies of Colorado, all things space, urban planning, and global domination on Civilization.
What’s next… 🔮
I am studying for the CompTIA Security+ and Cisco ENCOR certification exams. Take a peak at my projects and socials to follow along with my progress.